SeniorCareRanked
Virginia/RICHMOND
36
Poor

THE LAURELS OF UNIVERSITY PARK

2420 PEMBERTON RD, RICHMOND, VA 23233
CMS Overall Rating

Summary

THE LAURELS OF UNIVERSITY PARK is a 145-bed for profit - corporation nursing home located in RICHMOND, Virginia. It has an overall CMS rating of 2 out of 5 stars and a Trust Score of 36 out of 100, indicating below-average quality and potential concerns. Staff turnover is 43.9%. This facility has no recorded fines. 22 health deficiencies were found during the most recent inspection. It is part of the CIENA HEALTHCARE/LAUREL HEALTH CARE chain.

How This Compares

Trust Score36/100 (↓ Worse than avg 55/100)
Overall Rating2/5 stars (↓ Worse than avg 3/5 stars)
Total Nurse Hours/Resident/Day3.6 hrs (↓ Worse than avg 3.8 hrs)
RN Hours/Resident/Day0.34 hrs (↓ Worse than avg 0.6 hrs)
Staff Turnover44% (↓ Worse than avg 40%)
Deficiencies22 (↓ Worse than avg 4)

Red Flags

  • Most recent health inspection more than 2 years ago

CMS Star Ratings

Overall
Health Inspection
Staffing
Quality Measures

Staffing

Total nurse hours/resident/day3.6
RN hours/resident/day0.34
Staff turnover43.9%
RN turnover35.7%

Facility Information

Beds145
Avg residents127.8
OwnershipFor profit - Corporation
Provider typeMedicare and Medicaid
ChainCIENA HEALTHCARE/LAUREL HEALTH CARE
Deficiencies (last inspection)22
Resident/Family councilYes

Researching nursing homes? Read our red flags guide to learn what warning signs to look for when evaluating facilities. See top-rated facilities nationwide.

What to Look for When Visiting THE LAURELS OF UNIVERSITY PARK

Use this checklist during an in-person visit. First impressions reveal more than brochures or websites ever will.

Is there an unpleasant smell?

A persistent odor (urine, feces, or heavy chemical deodorizer) indicates poor hygiene maintenance. Brief cooking smells are normal; lingering waste odors are not.

Are residents engaged or sitting idle?

Active residents (playing games, talking, in therapy) indicate quality programming. A room full of people staring at a TV during daytime is a concerning sign.

Count staff vs. residents during your visit

THE LAURELS OF UNIVERSITY PARK reports 3.6 total nurse hours per resident per day. During your visit, observe whether staff seem rushed or overwhelmed — the real ratio matters more than reported numbers.

Ask about staff consistency

Staff turnover is 43.9% — near the national average. Still ask whether your family member will have consistent caregivers assigned.

Ask about their most recent inspection

22 deficiencies were found in the last inspection. Ask specifically: "What were they, and what have you done to fix them?" A transparent facility will answer clearly.

Data from CMS Nursing Home Compare, a public database maintained by the U.S. Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and does not constitute medical advice or a recommendation. Always visit facilities in person and consult with healthcare professionals before making care decisions.