Hillcrest Nursing and Rehabilitation Community
Summary
Hillcrest Nursing and Rehabilitation Community is a 39-bed for profit - corporation nursing home located in North Muskegon, Michigan. It has an overall CMS rating of 5 out of 5 stars and a Trust Score of 83 out of 100, placing it above average for quality and safety. Staff turnover is 62.2% — significantly higher than the national average of ~40%. This facility has no recorded fines. 4 health deficiencies were found during the most recent inspection. It is part of the ATRIUM CENTERS chain.
How This Compares
Red Flags
- 1 penalty(ies) imposed
- High staff turnover (62.2%)
CMS Star Ratings
Staffing
Facility Information
Researching nursing homes? Read our red flags guide to learn what warning signs to look for when evaluating facilities. See top-rated facilities nationwide.
What to Look for When Visiting Hillcrest Nursing and Rehabilitation Community
Use this checklist during an in-person visit. First impressions reveal more than brochures or websites ever will.
Is there an unpleasant smell?
A persistent odor (urine, feces, or heavy chemical deodorizer) indicates poor hygiene maintenance. Brief cooking smells are normal; lingering waste odors are not.
Are residents engaged or sitting idle?
Active residents (playing games, talking, in therapy) indicate quality programming. A room full of people staring at a TV during daytime is a concerning sign.
Count staff vs. residents during your visit
Hillcrest Nursing and Rehabilitation Community reports 3.7 total nurse hours per resident per day. During your visit, observe whether staff seem rushed or overwhelmed — the real ratio matters more than reported numbers.
Ask about staff consistency
With 62.2% staff turnover (above the ~40% national average), ask: "Will my family member see the same caregivers regularly, or does staff rotate frequently?" Consistent caregivers notice changes in health sooner.
Ask about their most recent inspection
4 deficiencies were found in the last inspection. Ask specifically: "What were they, and what have you done to fix them?" A transparent facility will answer clearly.
Data from CMS Nursing Home Compare, a public database maintained by the U.S. Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and does not constitute medical advice or a recommendation. Always visit facilities in person and consult with healthcare professionals before making care decisions.