Very Poor

HIGHLANDS HEALTH AND REHABILITATION CENTER

3549 NORRISWOOD, MEMPHIS, TN 38111

CMS Overall Rating

Summary

HIGHLANDS HEALTH AND REHABILITATION CENTER is a 180-bed for profit - corporation nursing home located in MEMPHIS, Tennessee. It has an overall CMS rating of 2 out of 5 stars and a Trust Score of 32 out of 100, indicating below-average quality and potential concerns. Staff turnover is 53.3% — significantly higher than the national average of ~40%. This facility has no recorded fines. 8 health deficiencies were found during the most recent inspection. It is part of the CHAMPION CARE chain.

How This Compares

Trust Score32/100 (↓ Worse than avg 55/100)

Overall Rating2/5 stars (↓ Worse than avg 3/5 stars)

Total Nurse Hours/Resident/Day3.4 hrs (↓ Worse than avg 3.8 hrs)

RN Hours/Resident/Day0.54 hrs (↓ Worse than avg 0.6 hrs)

Staff Turnover53% (↓ Worse than avg 40%)

Deficiencies8 (↓ Worse than avg 4)

Red Flags

Most recent health inspection more than 2 years ago

CMS Star Ratings

Overall

Health Inspection

Staffing

Quality Measures

Staffing

Total nurse hours/resident/day3.4

RN hours/resident/day0.54

Staff turnover53.3%

RN turnover38.5%

Facility Information

Beds180

Avg residents152

OwnershipFor profit - Corporation

Provider typeMedicare and Medicaid

ChainCHAMPION CARE

Deficiencies (last inspection)8

Resident/Family councilYes

Data from CMS Nursing Home Compare, a public database maintained by the U.S. Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and does not constitute medical advice or a recommendation. Always visit facilities in person and consult with healthcare professionals before making care decisions.