SeniorCareRanked
South Carolina/Greenville
44
Poor

Heartland Health Care Center - Greenville East

601 Sulphur Springs Road, Greenville, SC 29617
CMS Overall Rating

Summary

Heartland Health Care Center - Greenville East is a 132-bed for profit - corporation nursing home located in Greenville, South Carolina. It has an overall CMS rating of 2 out of 5 stars and a Trust Score of 44 out of 100, indicating below-average quality and potential concerns. Staff turnover is 50.9% — significantly higher than the national average of ~40%. This facility has received 1 fine(s) totaling $38,389. 3 health deficiencies were found during the most recent inspection. It is part of the PACS GROUP chain.

How This Compares

Trust Score44/100 (↓ Worse than avg 55/100)
Overall Rating2/5 stars (↓ Worse than avg 3/5 stars)
Total Nurse Hours/Resident/Day3.3 hrs (↓ Worse than avg 3.8 hrs)
RN Hours/Resident/Day0.55 hrs (↓ Worse than avg 0.6 hrs)
Staff Turnover51% (↓ Worse than avg 40%)
Deficiencies3 (↑ Better than avg 4)

Red Flags

  • 1 fine(s) totaling $38,389
  • 1 penalty(ies) imposed

CMS Star Ratings

Overall
Health Inspection
Staffing
Quality Measures

Staffing

Total nurse hours/resident/day3.3
RN hours/resident/day0.55
Staff turnover50.9%
RN turnover36.4%

Facility Information

Beds132
Avg residents125.8
OwnershipFor profit - Corporation
Provider typeMedicare and Medicaid
ChainPACS GROUP
Deficiencies (last inspection)3
Resident/Family councilYes

Researching nursing homes? Read our red flags guide to learn what warning signs to look for when evaluating facilities. See top-rated facilities nationwide.

What to Look for When Visiting Heartland Health Care Center - Greenville East

Use this checklist during an in-person visit. First impressions reveal more than brochures or websites ever will.

Is there an unpleasant smell?

A persistent odor (urine, feces, or heavy chemical deodorizer) indicates poor hygiene maintenance. Brief cooking smells are normal; lingering waste odors are not.

Are residents engaged or sitting idle?

Active residents (playing games, talking, in therapy) indicate quality programming. A room full of people staring at a TV during daytime is a concerning sign.

Count staff vs. residents during your visit

Heartland Health Care Center - Greenville East reports 3.3 total nurse hours per resident per day. During your visit, observe whether staff seem rushed or overwhelmed — the real ratio matters more than reported numbers.

Ask about staff consistency

With 50.9% staff turnover (above the ~40% national average), ask: "Will my family member see the same caregivers regularly, or does staff rotate frequently?" Consistent caregivers notice changes in health sooner.

Ask about their most recent inspection

3 deficiencies were found in the last inspection. Ask specifically: "What were they, and what have you done to fix them?" A transparent facility will answer clearly.

Data from CMS Nursing Home Compare, a public database maintained by the U.S. Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and does not constitute medical advice or a recommendation. Always visit facilities in person and consult with healthcare professionals before making care decisions.