SeniorCareRanked
California/NORWALK
34
Very Poor

DEPT OF STATE HOSPITALS - METROPOLITAN SNF

11401 SOUTH BLOOMFIELD AVENUE, NORWALK, CA 90650
CMS Overall Rating

Summary

DEPT OF STATE HOSPITALS - METROPOLITAN SNF is a 102-bed government - state nursing home located in NORWALK, California. It has an overall CMS rating of 2 out of 5 stars and a Trust Score of 34 out of 100, indicating below-average quality and potential concerns. Staff turnover is 20.9%. This facility has received 2 fine(s) totaling $118,372. 22 health deficiencies were found during the most recent inspection.

How This Compares

Trust Score34/100 (↓ Worse than avg 55/100)
Overall Rating2/5 stars (↓ Worse than avg 3/5 stars)
Total Nurse Hours/Resident/Day10.0 hrs (↑ Better than avg 3.8 hrs)
RN Hours/Resident/Day4.41 hrs (↑ Better than avg 0.6 hrs)
Staff Turnover21% (↑ Better than avg 40%)
Deficiencies22 (↓ Worse than avg 4)

Red Flags

  • Abuse icon flagged by CMS
  • 2 fine(s) totaling $118,372
  • 3 penalty(ies) imposed

CMS Star Ratings

Overall
Health Inspection
Staffing
Quality Measures

Staffing

Total nurse hours/resident/day10.0
RN hours/resident/day4.41
Staff turnover20.9%
RN turnover20.9%

Facility Information

Beds102
Avg residents58.1
OwnershipGovernment - State
Provider typeMedicare and Medicaid
Deficiencies (last inspection)22
Resident/Family councilYes

Researching nursing homes? Read our red flags guide to learn what warning signs to look for when evaluating facilities. See top-rated facilities nationwide.

What to Look for When Visiting DEPT OF STATE HOSPITALS - METROPOLITAN SNF

Use this checklist during an in-person visit. First impressions reveal more than brochures or websites ever will.

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Is there an unpleasant smell?

A persistent odor (urine, feces, or heavy chemical deodorizer) indicates poor hygiene maintenance. Brief cooking smells are normal; lingering waste odors are not.

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Are residents engaged or sitting idle?

Active residents (playing games, talking, in therapy) indicate quality programming. A room full of people staring at a TV during daytime is a concerning sign.

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Count staff vs. residents during your visit

DEPT OF STATE HOSPITALS - METROPOLITAN SNF reports 10.0 total nurse hours per resident per day. During your visit, observe whether staff seem rushed or overwhelmed — the real ratio matters more than reported numbers.

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Ask about staff consistency

Staff turnover is 20.9% — below average, which is a positive sign for care continuity. Still ask whether your family member will have consistent caregivers assigned.

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Ask about their most recent inspection

22 deficiencies were found in the last inspection. Ask specifically: "What were they, and what have you done to fix them?" A transparent facility will answer clearly.

Data from CMS Nursing Home Compare, a public database maintained by the U.S. Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and does not constitute medical advice or a recommendation. Always visit facilities in person and consult with healthcare professionals before making care decisions.