Very Poor

COMPLETE CARE AT HERITAGE LLC

7232 GERMAN HILL ROAD, DUNDALK, MD 21222

CMS Overall Rating

Summary

COMPLETE CARE AT HERITAGE LLC is a 177-bed for profit - corporation nursing home located in DUNDALK, Maryland. It has an overall CMS rating of 2 out of 5 stars and a Trust Score of 23 out of 100, indicating below-average quality and potential concerns. Staff turnover is 60% — significantly higher than the national average of ~40%. This facility has received 2 fine(s) totaling $129,919. 27 health deficiencies were found during the most recent inspection. It is part of the COMPLETE CARE chain.

How This Compares

Trust Score23/100 (↓ Worse than avg 55/100)

Overall Rating2/5 stars (↓ Worse than avg 3/5 stars)

Total Nurse Hours/Resident/Day3.3 hrs (↓ Worse than avg 3.8 hrs)

RN Hours/Resident/Day0.69 hrs (↑ Better than avg 0.6 hrs)

Staff Turnover60% (↓ Worse than avg 40%)

Deficiencies27 (↓ Worse than avg 4)

Red Flags

Abuse icon flagged by CMS
2 fine(s) totaling $129,919
2 penalty(ies) imposed

CMS Star Ratings

Overall

Health Inspection

Staffing

Quality Measures

Staffing

Total nurse hours/resident/day3.3

RN hours/resident/day0.69

Staff turnover60%

RN turnover67.6%

Facility Information

Beds177

Avg residents147.3

OwnershipFor profit - Corporation

Provider typeMedicare and Medicaid

ChainCOMPLETE CARE

Deficiencies (last inspection)27

Resident/Family councilYes

Data from CMS Nursing Home Compare, a public database maintained by the U.S. Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and does not constitute medical advice or a recommendation. Always visit facilities in person and consult with healthcare professionals before making care decisions.